Compliance Group announced a new services partnership with Veeva Systems. Key service areas are Implementation, Validation and Post-Implementation Support Services including Release Management, 24/7 Support and Organizational Change Management (OCM). This partnership aims to provide comprehensive support to pharmaceutical, biotechnology, and medical technology companies, ensuring regulatory compliance and optimized system performance.
“We have many customers benefiting from Veeva’s vaults, where CG provides Veeva staff augmentation resources for these services. Formalizing this partnership will allow CG to enhance the level of service with better access to Veeva.” said Program Management Director, Caroline Honold.
In support of CG’s mission to enable the fastest path to quality excellence, CG’s Veeva experts focus on creating an intuitive user experience, implementing best practices, and delivering a holistic quality approach to maintain compliance within vaults. CG’s comprehensive services will help organizations stay compliant, enhance data integrity, and seamlessly integrate new features to ensure customers stay ahead. CG’s methodology includes robust Data Migration, the FDA’s stream-lined CSA validation approach, and modern Adoption techniques for accelerated scale and value.
CG’s post-implementation services will ensure smooth, efficient, and optimized operations, maximizing the value of Veeva Vaults. For customers who already use the Quality Vault, Clinical Vault, and Regulatory Vault, CG will provide supplemental ongoing Application Management Services. These services will include dedicated 24/7 support to tackle challenges like managing complex Veeva Vaults across departments, handling ongoing maintenance and updates, staying current with annual releases and new features, and ensuring data integrity and security. CG Veeva Certified Administrators will collaborate with Veeva Product Support on behalf of customers and assist in post-deployment application reconfigurations as needed.